WINDOWS XP TROUBLESHOOTING/CONFIGURATION GUIDE

Step 1. Configure the proxy settings of your browser
  • Go to control panel
  • Click Internet Options
  • Click the Connections tab
  • Click LAN Settings. The Local Area Network (LAN) Settings window opens
  • Click the Use automatic configuration script check box.
  • In the Address field type an address: http://sisig.ateneo.net/browser.pac
  • Deselect the Use a proxy server for your LAN check box
  • Deselect the Automatically detect settings check box
  • Click OK
Proceed to Step 2 if you still can not connect to the WiFi network.

Step 2. Configure the Network Settings of your computer
  • Click Start, select Control Panel
  • Click Network and Internet Connections
  • Click Network Connections
  • Right click the Wireless Network Connection icon
  • Select Properties. The Wireless Network Connection Properties window opens.
  • Click the General tab
  • Select Internet Protocol (TCP/IP) and click Properties.
  • The Internet Protocol (TCP/IP) Properties window opens.
  • Click Obtain an IP address automatically
  • Click Obtain DNS server address automatically
  • Click OK
  • Proceed to Step 3 if you still can not connect to the WiFi network.
Step 2. Check if you registered the correct MAC Address

a. First, determine the MAC Address of your WiFi card
  • Click Start -> Run
  • Type cmd and click OK
  • At the command prompt window, type ipconfig /all
Look for the entry which says Ethernet adapter Wireless Network Connection. It should look like this:

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel<R> PRO/Wireless 2200BG Network Connection
Dhcp Enabled. . . . . . . . . . . :
Physical Address. . . . . . . . . : 01-23-45-67-8A-BC
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . :

In this case, the MAC or Physical Address is 01-23-45-67-8A-BC.
b. Go online to check if you registered the correct MAC Address

  • On the right side of the website there is a WIRELESS LAN SYSTEM section
  • Click on the CHANGE ACCOUNT INFORMATION link.
  • CNG Wireless Access Page web page opens
  • Type your email address (the one you used to register your WiFi account)
  • You will receive an automated email shortly after. From there you'll know if you registered the correct MAC
  • Address. Now compare. The email contains a link needed to change your MAC Address and it is only
  • accessible within the Ateneo campus. Once you have completed this step, the new settings will take effect
  • within two hours.